At Alzahra Furniture, we are committed to providing the best customer experience through clear and transparent policies that ensure smooth payment and delivery processes, while maintaining the highest quality and safety standards for our products.

✅ 1. Payment Policy

• The payment method is selected before completing the purchase, whether through cash on delivery, online payment, or installment plans according to current offers.

• For installment plans, customers must comply with the terms and conditions of the financing provider as agreed upon.

• Any additional delivery or installation fees (if applicable) must be paid by the customer in advance, in accordance with the agreed terms, before the service is performed.

✅ 2. Delivery and Receipt Policy

• Products are delivered to the customer’s home up to the second floor, provided there are wide and suitable stairways and corridors that allow safe transportation of the product.

• If such conditions are not available, or if the delivery address is above the second floor, the customer must arrange for a crane or external lifting equipment at their own expense.

• Alzahra Furniture’s responsibility is limited to delivering the product in its original factory condition. The company holds no technical or financial responsibility for the external lifting process or any damages resulting from it.

• The company can offer logistical assistance to help coordinate the lifting process, but this does not imply any direct or indirect liability for its execution.

✅ Important Notes

• Upon delivery, the customer must inspect the product carefully to ensure it matches the requested specifications and is free of defects.

• Any issues or visible damages must be reported immediately before the delivery team leaves the customer’s premises.

• Customers are advised to coordinate delivery times in advance to avoid any unnecessary delays in receiving their products.

At Alzahra Furniture, we always strive to provide exceptional service and appreciate your cooperation to ensure a smooth and satisfying experience. 🚚✨